Privacy Policy

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Effective Date: [10/10/2025]

 This Privacy Policy applies to our services provided exclusively to businesses, organizations, and corporate clients. We do not collect or process personal information for consumer or home-device support. 

Geeks Online Supportdesk ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services, and how it meets the requirements for Google Ads and relevant privacy laws.

1. Information We Collect

We may collect and process the following types of personal information:

Personal identifiers: name, email address, phone number, postal address.

Service usage data: information about your service agreements, B2B support requests, system performance reports, and audit logs.

Device and data: IP address, browser type, operating system, device identifiers, and geolocation (approximate).

Cookies and tracking technologies: first-party and third-party cookies, pixels, tags (e.g. for analytics, marketing, conversion tracking, remarketing).

2. How We Use Your Information

We use your personal information for purposes including:

Delivering and improving our Managed IT Consulting services.

Communicating with you about your account, requests, billing, and support.

Monitoring, auditing, and optimizing system performance and security.

Analytics and reporting to understand how our website and services are used.

 Advertising, remarketing, and conversion tracking only for business clients and with consent where required. 

Complying with legal, regulatory or contractual obligations.

3. Legal Basis (Where Applicable)

For users in the U.S. and Canada, and in any jurisdiction with similar privacy laws, our legal basis for processing personal data includes:

Consent, where required (for cookies, remarketing, etc.).

Performance of a contract (e.g. providing services you ordered).

Legitimate interests (e.g. improving our services, securing our systems), provided that these interests are balanced with your privacy rights.

Legal compliance (if required by law).

4. Cookies, Tracking & Consent

We use a variety of cookies and tracking technologies (including Google Analytics, Google Ads/remarketing tags) to analyze website traffic, personalize content, and serve ads.

Some cookies are strictly necessary for site functionality, while others are optional (marketing, analytics, personalization).

Before placing non-essential cookies on your device, we will obtain your explicit consent (via a cookie consent banner or preferences panel).

You can manage or withdraw your consent at any time via the cookie preferences link/banners on our site.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

After the purpose is fulfilled, data will be securely deleted or anonymized.

For service records, communications, and financial or billing information, we may retain them for a period of 2 years to meet regulatory or tax obligations.

6. Disclosure & Sharing of Information

We do not sell your personal information. But we may share your information in the following circumstances:

With third-party service providers who perform functions on our behalf (hosting, analytics, email delivery, payment processing). They are bound by confidentiality obligations.

With Google and other advertising partners, but only for the purposes described (e.g. ad conversion tracking, remarketing), and only with your consent where required.

To comply with legal obligations, or in response to lawful requests by public authorities.

In the event of a merger, acquisition, or sale of assets — subject to confidentiality and obligations to protect your data.

7. International Data Transfers

Your data may be stored, processed, or transferred across borders (for example between Canada and the U.S., or with other jurisdictions where our service providers operate).

Where data is transferred, we make sure appropriate safeguards are in place (such as standard contractual clauses, or other legally accepted mechanisms) to ensure your data remains protected.

8. Your Rights & Choices

Depending on your jurisdiction, you may have certain rights regarding your data, including:

Access to your personal data.

Correction or update of your data.

Deletion of your data (with exceptions for legal or legitimate business reasons).

Withdrawal of consent (for processing or cookies) for non-essential use.

Objection to certain uses (e.g. advertising or profiling).

Opt-out of promotional emails (you can unsubscribe at any time).

To exercise these rights, contact us via the details below. We will respond within 30 days or as required by law.

9. Security Measures

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption in transit (HTTPS / SSL) and where appropriate at rest.

Access control: only authorized personnel have access.

Regular security assessments and audits.

Secure servers and backups.

10. Children’s Privacy

Our services are not directed to children under 13 years old.

We do not knowingly collect personal information from children under 13.

If we learn we have collected data from a child under 13 without verification of parental consent, we will take steps to delete that information.

11. Changes to this Policy

We may update this Privacy Policy from time to time.

When we do, we will post the updated policy on this page and update the “Effective Date.”

If changes are significant, we may provide a more prominent notice (e.g. via email or banner).

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, contact us:

Email: support@geeksupportdesk.com

Phone: +1-905-286-8242

Address: 23 Hazelglen Ct, Brampton, ON L6S 1N7, Canada

Geeks Online Supportdesk is an independent IT consulting provider. We are not affiliated with, authorized by, or endorsed by any third-party brand, product, or service mentioned on this website. Our services focus on general IT consulting and guidance, without acting as official support for any branded products.