📜 Terms & Conditions (ToS)

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Effective Date: 10/10/2025

These Terms and Conditions ("Terms") govern your use of the website, software, and services provided by GEEKS ONLINE SUPPORTDESK .

These Terms apply exclusively to our services for businesses, organizations, and professional clients. We do not provide consumer or home-device support. 

1. Agreement to Terms

By accessing or using our services, including but not limited to our website, contacting our consulting team, and purchasing or utilizing any managed IT services, cloud solutions, or consulting services (collectively, the "Services"),   your organization agrees to be bound by these Terms. If   your organization disagree with any part of the Terms,   your organization must not use the Services.

2. Description of Services

The Company provides IT solutions and support, which may include network management, cloud services, data backup, device configuration, and other services.

• Specific Scope: The specific services, features, pricing, and duration will be detailed in a separate, written Service Agreement or Statement of Work (SOW) executed between Us and the Client.

• Conflict: In the event of any conflict between these general Terms and the specific Service Agreement/SOW, the terms of the Service Agreement/SOW shall prevail.

3. Third-Party Advertising

"We use third-party advertising services, including Google Ads, to display advertisements on our website. These third parties may use cookies and similar technologies to collect information about your interactions on our site and other websites. This information is used to provide personalized and interest-based advertising. By using our website,   your organization consent to the use of such technologies and the collection of this information as described."

4. User Consent for Data Collection

"By using our website, your organization provide your consent to the collection, storage, and use of your personal information for advertising and analytics purposes, as described in our Privacy Policy. This consent includes the use of cookies, tracking technologies, and data sharing with third-party advertising partners. Your organization may withdraw their consent at any time as described in our Privacy Policy."

5. Opt-Out of Personalized Advertising

" your organization can opt out of personalized advertising at any time by visiting Google’s Ad Settings or the Network Advertising Initiative (NAI) opt-out page

.Please note that opting out does not stop all advertising, but it prevents ads from being tailored based on your activity on our website and other sites."

6. Compliance with Data Protection Laws

"We comply with all applicable data protection and privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), to ensure that your personal information is collected, stored, and used in a lawful, transparent, and secure manner. Your privacy rights are respected and protected at all times."

7. Client Obligations

As a user of our Services, your organization agrees to:

• Lawful Use: Use the Services only for lawful purposes and comply with all applicable local, state, national, and international laws and regulations.

• Cooperation: Provide Us with timely access, information, and cooperation reasonably required for Us to perform the Services. This includes necessary access to systems and accounts.

• Credentials: Maintain the confidentiality and security of all login credentials, passwords, and access tokens provided for the Services. your organization are responsible for all activities that occur under your account.

• Data Backup: Acknowledge that while We may provide backup services, your organization retain primary responsibility for maintaining independent, complete backup copies of all your data, information, and software.

8. Fees, Billing, and Payment

• Pricing: All fees for the Services are as outlined in your specific Service Agreement or SOW.

• Payment Terms: your organization agrees to pay all invoices in full by the due date specified on the invoice. Failure to pay on time may result in penalties or interest charges.

• Service Suspension: We reserve the right to immediately suspend or terminate access to the Services, with or without notice, if any invoice is overdue by 30 days.

• Refunds: All fees are non-refundable, except as expressly stated in our separate Refund Policy (available at: [https://geeksonlinesupportdesk.com/refund-policy]).

• Fee Changes: We reserve the right to modify our Service fees upon providing the Client with at least 30 days' written notice before the change takes effect.

9. Termination

9.1 Termination by Client

 your organization may terminate their Service Agreement as outlined in that document. Termination of a Service Agreement does not automatically terminate these general Terms until your organization cease all use of our website and services.

9.2 Termination by Company

We may terminate or suspend your organization access to the Services immediately, without prior notice or liability, if:

a. your organization breach these Terms or the Service Agreement (e.g., non-payment).

b. your organization misuse the Services or engage in any fraudulent, illegal, or harassing conduct.

10. Intellectual Property

• Our IP: All content, features, and functionality of the Services, including proprietary software, processes, documentation, and the website design, are and will remain the exclusive property of GEEKS ONLINE SUPPORTDESK and its licensors.

• Client Data: All data and information provided by your organization to utilize the Services remains your property.

• License: We grant your organization a limited, non-exclusive, non-transferable, revocable license to use the Services solely for their internal business operations, subject to these Terms.

11. Disclaimers and Limitation of Liability

11.1 Service "As Is"

The Services are provided on an "AS IS" and "AS AVAILABLE" basis. We make no warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

11.2 Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall GEEKS ONLINE SUPPORTDESK, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including, without limitation, loss of profits, data loss, business interruption, or system failure, whether arising in contract, tort (including negligence), or otherwise.

11.3 Financial Cap

Our total aggregate liability to your organization for any claim arising out of or relating to these Terms or the Services is limited to the amount paid by your organization for the Services in the six (6) months preceding the event giving rise to the claim.

12. Governing Law and Dispute Resolution

These Terms shall be governed and construed in accordance with the laws of Ontario, Canada, without regard to its conflict of law provisions. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Brampton, Ontario.

13. Independent Service Provider & Non-Affiliation Notice

 Geeks Online Supportdesk is an independent IT consulting provider. We are not affiliated with, authorized by, or endorsed by any third-party brand, product, or service mentioned on this website. Our services focus on general IT consulting and guidance, without acting as official support for any branded products.

14. Changes to Terms

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material, We will provide at least 30 days' notice before any new terms take effect. By continuing to access or use our Services after those revisions become effective, your organization agrees to be bound by the revised terms.

15. Contact Information

If you have any questions about these Terms, please contact us at:

• Email:  support@geeksupportdesk.com  

• Phone:  +1-905-286-8242