This Promise applies specifically to new service engagements and is presented here for clear disclosure.
At Geeks Online Supportdesk, we focus exclusively on delivering strategic, secure, and efficient Managed IT Consulting for businesses. We stand by our expertise with a clear satisfaction guarantee on the initial quality of our professional services.
I. The Core Guarantee
If your organization is not satisfied with the quality or outcome of an Initial Service Engagement or Defined Milestone within the first 30 calendar days of its completion, we will issue a refund for the specific professional service fees charged for the deficient scope of work.
II. Scope, Eligibility, and Duration
Applicable Services: New Managed IT Service agreements, Initial Consulting Engagements, System Setup/Configuration, Security Audits, and specific, defined project milestones.
Guarantee Window : 30 calendar days from the invoice date or the signed Project Completion Date for the specific service or milestone in question.
Basis of Claim : The dissatisfaction must be based on a documented failure to meet the written, mutually agreed-upon scope, service standards, or deliverables as defined in the Statement of Work (SOW) or formal service contract.
Fees Excluded : The guarantee does not cover the cost of any third-party hardware, software licenses, or subscription fees (e.g., Microsoft 365, AWS, security software) paid on the client’s behalf. It only covers Geeks Online Supportdesk professional service fees.
III. Conditions and Exclusions
This section is vital for protecting your firm from claims related to factors outside your control.
A. Conditions for Eligibility
The Client Satisfaction Promise is valid only if the client organization has:
• Cooperated Timely: Provided all necessary system access, credentials, information, and timely feedback required by the Geeks Online Supportdesk team to execute the services.
• Adhered to Advice: Reasonably adhered to the documented, professional advice and technical recommendations provided by our consultants and engineers during the engagement.
B. Exclusions (Where the Guarantee Does Not Apply)
The guarantee will not be granted for dissatisfaction arising from:
• External Failures: Downtime or performance issues caused by a third-party vendor (e.g., Internet Service Provider, cloud platform outage) or the client's failure to update systems contrary to our documented advice.
• Changes in Client Scope: Dissatisfaction resulting from decisions, changes in technical direction, or leadership changes made by the client after the SOW was signed and work commenced.
• Ongoing Fees: The guarantee does not cover performance issues in subsequent months of an ongoing Managed Services contract after the initial 30-day window.
IV. Process to Invoke the Promise
1. Written Claim: The client must submit a formal, written request to our designated email:
support@geeksupportdesk.com within the 30-day Guarantee Window.
2. Required Details: The request must explicitly mention the Client Satisfaction Promise and clearly detail the specific failure in the service delivery (i.e., how it failed to meet the SOW)
3. Review and Resolution: Geeks Online Supportdesk will acknowledge the claim within two 3 business days and initiate a formal review, aiming to provide a final resolution within seven 7 business days.
Last Updated: October 10, 2025
At Geeks Online Support Desk, we aim to deliver reliable and professional digital consultancy services to our clients. Client satisfaction is important to us. This policy explains the conditions under which refunds or returns may be issued for our services.
This policy applies exclusively to services provided to businesses, organizations, and professional clients.
1. Scope of Policy
‣ This policy applies to all services provided by Geeks Online Support Desk, including process optimization, onboarding guidance, service enhancement, and other consulting-based services.
‣ We do not sell any physical goods or software licenses directly. Therefore, this policy applies only to service-based transactions.
2. Eligibility for Refund
Refunds may be issued if:
‣ The service was not delivered or not performed as described in the mutually agreed-upon Statement of Work (SOW) or formal service contract.
‣ There was a documented billing or duplicate charge error.
‣ Your organization is not satisfied... and our team cannot provide a satisfactory resolution within a reasonable timeframe (subject to the conditions and exclusions detailed in Section III).
To qualify for a refund:
‣ A refund request must be submitted within 30 days from the date of the original transaction.
‣ Your organization must provide their invoice number, payment proof, and service details.
Refunds are not available for:
‣ Completed and approved work.
‣ Issues arising from factors outside our control (e.g., internet issues or user-related errors).
‣ Services rendered as one-time consultations or custom solutions.
3. Refund Process
‣ Once your organization refund request is received and approved:
‣ Refunds will be processed to your organization original payment method (credit/debit card, PayPal, etc.).
‣ Processing typically takes 5–7 business days after approval, depending on your organization payment provider.
4. No Physical Returns
‣ As we do not sell or ship physical products, returns of physical goods are not applicable to our business model.
5. How to Request a Refund
To request a refund:
‣ Email us at support@geeksupportdesk.com
or
‣ Call us at 📞Canada : +1-905-286-8242
📞USA : +1-832-324-6732
Please include:
‣ Your organization full name
‣ Invoice or order ID
‣ Date of transaction
‣ Description of the issue or reason for refund
Our support team will acknowledge your request within 24–48 hours.
6. Resolution Policy
Before approving a refund, we may attempt to:
‣ Assess the reported request, and
‣ Offer a suitable alternative solution or re-service.
If the issue remains unresolved, a full or prorated partial refund will be issued based on the services remaining or the extent of the failure to meet agreed-upon requirements, as per the terms above.
7. Governing Law
This policy is governed by the laws of the Province of Ontario, Canada, and U.S. federal regulations for customers located in the United States.
8. Contact Information
For any questions about this Refund Policy, please contact:
📞Canada : +1-905-286-8242
📞USA : +1-832-324-6732
🏢 23 Hazelglen Ct, Brampton, ON L6S 1N7, Canada
Geeks Online Supportdesk is an independent IT consulting provider. We are not affiliated with, authorized by, or endorsed by any third-party brand, product, or service mentioned on this website. Our services focus on general IT consulting and guidance, without acting as official support for any branded products.
Geeks Online Supportdesk
23 Hazelglen Ct Brampton, ON L6S 1N7, Canada
📞Canada: +1-905-286-8242 📞USA: +1-832-324-6732