Refund & Return Policy

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Last Updated: October 10, 2025

At Geeks Online Support Desk, we aim to deliver reliable and professional digital consultancy services to our clients. Client satisfaction is important to us. This policy explains the conditions under which refunds or returns may be issued for our services.

This policy applies exclusively to services provided to businesses, organizations, and professional clients. We do not provide consumer or home-device support. 

1. Scope of Policy

This policy applies to all services provided by Geeks Online Support Desk, including process optimization, onboarding guidance, service enhancement, and other consulting-based services.

We do not sell any physical goods or software licenses directly. Therefore, this policy applies only to service-based transactions.

2. Eligibility for Refund

Refunds may be issued if:

The service was not delivered or not performed as described.

There was a billing or duplicate charge error.

 If your organization determines that the service delivered does not meet agreed-upon business requirements and our team cannot provide a resolution within a reasonable timeframe 

To qualify for a refund:

A refund request must be submitted within 30 days from the date of the original transaction.

Your organization must provide their invoice number, payment proof, and service details.

Refunds are not available for:

Completed and approved work.

Issues arising from factors outside our control (e.g., internet issues or user-related errors).

Services rendered as one-time consultations or custom solutions.

3. Refund Process

Once your organization refund request is received and approved:

Refunds will be processed to your organization original payment method (credit/debit card, PayPal, etc.).

Processing typically takes 5–7 business days after approval, depending on your organization payment provider.

4. No Physical Returns

As we do not sell or ship physical products, returns of physical goods are not applicable to our business model.

5. How to Request a Refund

To request a refund:

Email us at support@geeksupportdesk.com

or

Call us at +1-905-286-8242

Please include:

Your organization full name

Invoice or order ID

Date of transaction

Description of the issue or reason for refund

Our support team will acknowledge your request within 24–48 hours.

6. Resolution Policy

Before approving a refund, we may attempt to:

Assess the reported request, and

Offer a suitable alternative solution or re-service.

If the issue remains unresolved, a full or partial refund will be issued as per the terms above.

7. Governing Law

This policy is governed by the laws of the Province of Ontario, Canada, and U.S. federal regulations for customers located in the United States.

8. Contact Information

For any questions about this Refund Policy, please contact:

📧 support@geeksupportdesk.com

📞 +1-905-286-8242

🏢 23 Hazelglen Ct, Brampton, ON L6S 1N7, Canada